REVIEWS

Here’s what some satisfied customers have to say

Some of these reviews were submitted on other websites. We are not affiliated with or sponsored by these websites.

55 Reviews | write a review

default image

I have always gotten very good customer service there…

I'm writing to let you know that I had a VERY positive experience while speaking by phone with Randy recently. On Friday, 9/11/2015, I had a small question regarding my rental bill. Randy went out of his way to resolve it. He was patient and king, and I appreciate it all very much. I have rented a space at TSS for about 15 years. I have always gotten very good customer service there, but I thought this time was noteworthy and wanted to let you know. Thank you for all that you do!

Sincerely,
Sue Janicki

Sue Janicki Tustin , CA September 28, 2015

default image

I can’t tell you the number of times he’s set the whole tone …

I've been at Anaheim for 13 years, as of yesterday. Wow. I have to say that your wonderful self storage in Anaheim has been the one stable thing in my life, since I've been on the road all that time, and I am so glad my things have been safely in your hands. Thank you. I am truly blessed.

And the person who really has helped me from the get-go is Randy. Yes, I know he's in Tustin, now, but he is such a gem. When the company made on-line payments a reality in 2009, Randy is the one who took the time to show me how to do that, by phone. And whenever I called there about something, he was always friendly, helpful and besides answering my question, he'd always make me laugh with his wonderful sense of humor. I can't tell you the number of times he's set the whole tone of my day with his customer service mindset. Thank you so much for having him on your staff. He's truly made a difference for me.

And one more note: It's too bad that the Orange County Chamber of Commerce does not have an award program like the Las Vegas Chamber of Commerce does: They honor people like Randy who truly have provided outstanding, customer service. Just know that if Pouch were in Las Vegas, I would nominate Randy for a Customer Service Excellence award. He's that good.

Matteson B. Anaheim , CA June 29, 2015

default image

“This Storage Facility is Great”

Our experience with Tustin Self Storage has been great! We have a couple of units there and have been doing business with Tustin Self Storage for many years. The facility is very clean and well maintained which was an important factor in our decision to use this facility. The staff is friendly and professional too. I have mainly dealt with Randy over the years. He is great!!. He is professional and kind and has always been quick to offer helpful suggestions for any of our storage needs. I have gotten to know Tulsi and Varinder more recently and they are friendly and helpful too. I have recommended Tustin Self Storage to my family and friends when they needed a storage space. They have all been happy with their experience there too.

KJI Tustin , Ca February 2, 2015

default image

Another Great POUCH Review – “Pouch Self Storage is the …

First I want to say that Tulsi went way out of his way to bring there truck on short notice helping me move out. Not only that, I found that I was going to need a second unit and Tulie and his assistant Debbie. I hope thats her name both worked on the paper work while we unloaded. They are all friendly and go out of there way to help in any possible way. The Rancho facility is the best storage place I've ever been to. I highly recommend anyone needing a storage unit or a place to park there RV. Pouch Self Storage is the place to go.

Manny Tormos October 31, 2014

default image

I will recommend this storage to all my friends and family” …

Very professional staff, helpful. I will recommend this storage to all my friends and family if they ever needed a safe place for their belongings, Mike and Paul are extremely nice and good.

Yolanda S. October 13, 2014

default image

Another Great Review of POUCH Self Storage – “Great storage …

Great storage facility. Secure and clean. Chris Johnson is the best. Very personable and professional. Highly recommend San Juan if you ever need to store your stuff 

Jamie October 8, 2014

default image

Great Review of POUCH Self Storage – “Everybody I recommend …

I really don't like to leave review or feedback... This is first time upload My review First time I want tell about this victoria pouch storage company Since 1995 to now I rent storage unit with 6 different storage companies Long time I Used 6 company but I never have a good feel or good memories.. I seen people long time in storage company office most workers they not really gentle and kind So most I hate to ask them about something or help to storage workers Because they don't really care and not kind ...all the time accept only when I sign up contract first day ...thats it.. I have a lot of my family member they have on they business so they renting many unit from other storage company But they always said same as me about storage workers But I found one storage company Two month ago some body recommend victoria pouch self storage at rancho Cucamonga Close from Victoria garden area... First time I have a no hope anything .. But oh ~ first day start now I got big shock .. I really love here this pouch storage company and great awe workers here.. They are very happiness all the time very kind peoples.. every time when come here same thing make me happy also they make me smile and make my mind very comfortable .. One day I found it ..why how come I can not believe this happy storage company .. Because there is one leader ... great awesome men he is name is tulsi !! Tulsi saha !! when I sign up first time to now ..he make and he gave to my feel mind strong trust and happy and bright smile ... I never seen great guy like tulsi ... He is truly awe some .. I see everyday tulsi He always trying best for he is work .. also he is make me more comfortable and happy...everytime awesome !! great !! I will tell all my family to come here ..they use other storage company but I will invite them this company.. Tulsi I want to say to thank you so much !!! For you help !! You feels Like true real my family ... AAAAA++++++ I glad to move to this pouch self storage company ...also Great great price ..great service All my family they want to come here soon this pouch storage company.. Again He is real professional great guard and I seen him he is try best always work hard ... friendly I want be he is friend ... And my life teacher When I see him I learned about he is personality and work responsibly .. Every body I recommend here 100% 200% IM sure you will like here Have a nice day

Thomas J. October 7, 2014

default image

Another Great POUCH Review – “Thank you Chris and Gilbert

We have a unit now at Self Storage Pouch in San Juan Capistrano, We had a hard time finding a unit my husband had to have certain things on his wish list… we talk to Gilbert at the San Juan Capistrano and he was so nice to work with, he was able to get what my husband had on his wish list. When I go in to pay I like that Chris is so helpful an Chris & Gilbert knows our name and if I would need help they are happy to help. We have a neighbor that said they were not happy with their storage place and my husband told them about Pouch Storage right here in San Juan Capistrano… Thank you Chris and Gilbert

McDonald Richard & Janet September 28, 2014

default image

POUCH Self Storage Review – “Everyone was extremely helpful

Everyone was extremely helpful, knowledgeable, & customer service oriented.

Pamela M. September 24, 2014

default image

Wonderful POUCH Review – “above and beyond any customer …

I have been with pouch self storage of Anaheim, Ca. For over 2 years and the customer service I have received by Jeremy Ball has been above and beyond any customer service I have received in the past. He is kind and friendly with my three kids also who can be a handful sometimes but he is always willing to lend a hand.

Stacey S. September 23, 2014

default image

Amazing POUCH Self Storage Review – “I’m so impressed

There are not any improvements that I can see needed at this time. Form the first call to inquire, to the great offers & benefits you provide, to the sincere and friendly & professional customer service by Art & Steven, to the easy & safe feeling access to the storage units, I'm so impressed. I have a business before which makes me even more impressed to see the professional handling of every aspect of your business.

Laura S. September 22, 2014

default image

New Review of POUCH Self Storage – “I’m becoming a loyal …

Excellent across the board. Friendly & professional service. This is my second rental. I'm becoming a loyal customer.

John O. September 17, 2014

default image

Fantastic POUCH Self Storage Review – “Extremely satisfied

Extremely satisfied with the service & information. Staff was helpful, Steve & Art. Our family & friends rented 5 units there.

Stephen L. September 16, 2014

default image

Great Review of POUCH – “great customer service

Gilbert at the San Juan Capistrano facility was very helpful when I needed assistance. He displayed great customer service.

Keith Marshall September 10, 2014

default image

Great POUCH Self Storage Review – “I would give him 5 out of …

I had to transfer the unit into my name and Gilbert was very helpful in getting this done with the least amount of hassle. I would give him 5 out of 5 stars. Thank you, Gilbert

Gary Hoffman September 2, 2014

default image

Stellar Review of POUCH Self Storage – “I will continue to …

I've been at this storage for a little over a year. I left Price Self Storage on Haven ave because their prices & late fees are just way too high; seems like they try to get your things into auction. I work out of state & I totally appreciate Linda's customer service reminder. The property has always been cleaned whenever I visit. I will continue to refer this property to others. I do not know where they have trained these employees but the surrounding storages or even businesses can learn from them. Please I hope the owner or manager sees this review & let their employees know they are definitely appreciated! Thank you.

Dee Taylor August 25, 2014

default image

New Review of POUCH Self Storage – “You will be glad you …

Just wanted to make a statement to.anyone wishing to.store their RV or boat, vehicle_ this place is very professional and clean, the staff is very nice and helpful. You can wash your Rv, dumpsite, they have everything and the prices are very affordable you have to.check it out! You will be glad you.came.

Alex August 1, 2014

default image

Great Review of POUCH Self Storage – “I really like this …

I dont like to leave review or feedback... Since 1995 to now I rent storage unit from 6 defrent storage companys Long time Used 6 company but I nevel have good memorie.. most storage company and there workers.. I hade a feel most workers they not really gentle and kind So I hate to ask something to most storage workers I have a lot of my familly they have on bussines so they renting storage unit.. But they said same feel about storage worker as me .... But I found best storage company Two month ago some body recommend pouch self storage at rc Victoria area... I really like this pouch storage company and great worker... They are very happiness people all the time .. Very kind and every time when go they make me smile and comfortable .. One great guy he is name is tulsi saha He when I sign up first time to now he make my feel trust and smile ... I nevel seen great guy like tulsi ... I see everyday tulsi He always trying best for he is work ..also he is make me comforteble and happy...truelly awesome !! Also linda she work with tulsi she is great !! Like familly I love them ~~ AAAAA++++++ I gled to move to this pouch self storage company ... Great price All my familly they want to come here and use this company Tulsi ~linda ~ You guys truelly professional ... AAAA++**

K jang July 15, 2014

default image

The customer service is outstanding!

The customer service is outstanding! The employees in Fountain Valley go out of their way to help and have even waited patiently for our family to exit late. SO very kind as my daughter wanted her bake at the last minute to ride. Our family is very happy with each and every experience with our Fountain Valley Storage. We joined originally with Mathew Houston. He took the time to teach us how everything worked; made sure we had extra business cards and was extremely kind on the phone answering our questions. Thank you!

Luie Luie May 20, 2014

default image

I have been satisfied with the great service provided by the …

I’ve been here in Fountain Valley since 1982 and have been satisfied with the great service provided by the many managers I have seen come and go over the decades.

D. McNiell D. McNiell May 19, 2014

default image

They make you feel more like a welcome guest than a client

 Reasonable rates, clean and secure site. Awesome how they bring a moving truck to your location and drive your stuff to to storage! Best of all, the people at Pouch Pasadena are the best- helpful and caring, friendly. They make you feel more like a welcome guest than a client.

Tim W. March 2, 2014

default image

Unit access is excellent, drive right up to your own roll up …

 Unit access is excellent, drive right up to your own roll up door. Excellent security. The morning hours are great, but some days they close a bit early for my night owl tastes. I love not having to carry my key around with me. The folks that work here are really nice. However all these nice features go with the fact that the pricing is definitely at the high end of the storage spectrum.

Keith M. March 1, 2014

default image

Most of all I love the prices

 The employees are very friendly & I truly like that they give you a courtesy reminder. Most of all I love the prices, which got me to leave Price Self Storage on Haven @ 210 fwy. I will always recommend this property, it sounds too good to be true (low prices, friendly employees, clean premises) but I haven't seen better than this property.

Dee T. March 1, 2014

default image

Pasadena Pouch has the best customer service!!

Pasadena Pouch has the best customer service!! The staff is always so warm and helping. I have told all my friends it is the place to have a great storage space. THANKS!! POUCH STAFF!!!

Brittany M. February 28, 2014

default image

Every one of the staff members go above and beyond the call …

 I am so happy I chose to move my storage to Pouch in Rancho, every one of the staff members go above and beyond the call of duty to assist me in all I need. The location is prime and they keep all the grounds and interior areas clean and swept. I have referred to 3 other friends and I will continue to do so. I highly recommend this storage center, they know what customer service is all about!!

Dawn C. February 27, 2014

default image

They are very helpful and have gone above and beyond helping …

 I have had a great experience with the great staff at pouch. They are very helpful and have gone above and beyond helping us get our business needs taken care of. The Pasadena Pouch Storage has some of the best staff anywhere.

Steven B. February 26, 2014

default image

If we need an RV storage for any reason this would be the …

 first i like when you come in you haft to enter a code at the gate all the time keeping unwarranted out. i love how the place is clean. and to a point the staff is friendly. i like how i can get to my RV Anytime i want and i can fix it up while i save money so when im done Fixing my RV So I can go live in a RV Park. Right Now I Live In The Street But i hope by sometime before the next winter comes my RV Will be Fixed Up And Ready To Go. I Hate to leave Pouch Behind when im done working and hope they understand me and brownie needs a home. if we need an RV Storage For Any Reason This would be The Place we Come Back to and invite others to try this place out.

Billy W. February 26, 2014

default image

pouch self storage; fast, clean, friendly

 pouch self storage; fast, clean, friendly. i recommend it 2 all my friends and family ! Pouch self storage rancho cucamonga

Robert H. February 24, 2014

default image

Good rates and the fact that they come to your location with …

Good rates and the fact that they come to your location with a moving truck and drive your stuff to their location was much appreciated. The facility is clean and secure. The people are the best! Kind, courteous, caring... way beyond and above the 'business friendly' attitude one comes to expect these days- I felt more like a guest than a client.

Tim G. Wiley February 22, 2014

default image

The managers and staff are consistently helpful, access is …

PRO: I have used your Pasadena facility on and off for many years. The managers and staff are consistently helpful, access is good, facilities are clean and the additional parking space is helpful. CON: Loss of customer restroom is unfortunate. Have had trouble with your central accounting system over the years on several occasions. Payments are not always credited properly and that needs improvement,

Charles Darling February 20, 2014

default image

Very affordable compared to other local RV storage places

 Very affordable compared to other local RV storage places. Excellent staff. Very courteous and helpful.

Gary P. February 20, 2014

default image

There always happy,always helpful. they always do what they …

the staff @ SJC storage is the best group of guys. There always happy,always helpful. they always do what they say they're going to do. very clean facility and a great location for me. signed David Hartman.

Rr February 19, 2014

default image

We would definitley recommend this place to friends and …

 We were absolutly pleased in the service provided by the staff, in particular, Linda and Tolsi. We found the units to be clean and in good condition. We would definitley recommend this place to friends and family. Would have given 5 stars if had later access to units.

Branden M. February 18, 2014

default image

The facility is very clean and the staff is very …

The facility is very clean and the staff very professional. The operation is first rate. Security checks in and out are never compromised. A courtesy alert is always placed with a phone call if you are past due to avoid a late fee.

Tony Campbell January 18, 2014

default image

If you are considering a self storage facility, look no …

If you are considering a self storage facility, look no farther than Pouch Storage. We chose Pouch Storage in Lake Forest, Ca on Trabuco Road. Roxanne and Brian were great. These good people serve with integrity and professionalism. As I said, look no farther!!

James Luck January 18, 2014

default image

LB Self Storage has competitive prices and is a clean …

This place has A+ service. LB Self Storage has competitive prices and is a clean facility what more could you ask for?

Sheldon J. November 2, 2013

default image

Review of Pouch Self Storage Long Beach

I had a great experience at Long Beach Self Storage from the moment I stepped in the door. Every time I went in the staff was very friendly. I worked mostly with Brian and Andrew who were very helpful and efficient. I would definitely recommend them and use them again.

long beach local October 23, 2013

default image

First Rate in Customer Service

Pouch Self Storage ANAHEIM , EAST ST Location is First Rate in Customer Service.The Staff over there Jeremy, Art and Mike are great. They took the stress of moving out, right out and off of my list of things to do and worries. I was referred by a friend (whom I helped move into her unit at the East St location) and at that time was impressed with how smooth her transition was, so when it came time for my move, well if you look at the rating... I think the rest is self explanatory. Keep up the Great work guys. 

Mary R. October 3, 2013

default image

Tustin Self Storage YOU ROCK

Thanks for the high quality service you have provided over the last 15 years, and a special thanks to Randy and Noel, for their exceptional customer service. Tustin Self Storage YOU ROCK! Diana C

Diana Carlson September 11, 2013

default image

I will definitely recommend to friends and family.” Review …

We all know how stressful moving can be. Luckily we contacted Pouch Self Storage in Tustin. Not only were they located a couple blocks away but they provided us with a moving truck. Noel provided fantastic customer service. I will definitely recommend to friends and family.

Cristina M. August 27, 2013

default image

5-Star Review of Pouch

Steve is great!! Super nice guy.

Tom July 25, 2013

default image

New Review of Pouch Self Storage

If you are looking for a storage facility....LOOK NO MORE! I've been to them all...really! Tustin Self Storage is, by far, the leader in security, accessibility, affordability and the team there is incredible. They helped me with my move from beginning to end. If you don't give them a look you are missing out! You won't be disappointed! Thanks for a great experience guys! Very appreciated.

Financial Processing Systems July 22, 2013

default image

Anaheim Self Storage Review

Good service, very helpful and accommodating.

Amanda July 2, 2013

default image

Wonderful Review of Pouch Self Storage

They have friendly service and a clean place. I feel safe with my stuff in storage

Jeremy Hicks June 30, 2013

default image

It fit our needs perfectly.” Review of Long Beach Self …

I thought the personnel was very friendly and knowledgeable about the facility. Clean, well-lit, and with drive-up unit, it fit our needs perfectly.

Debbie June 19, 2013

default image

I highly recommend this place.” Tustin Self Storage Review

Noel and Randall was so nice…I came in to look and inquire about the place and they gave me all information I need so I signed up the same day.  Location at Tustin is great and affordable. Noel and Randall made our day colorful :)… They make a perfect team! I highly recommend this place.

Khristeen June 15, 2013

default image

The staff was personable courteous and efficient.” Fountain …

I needed storage in a day. Was able to get the size i needed at a competitive price, and the staff was personable courteous and efficient.

Peter M. June 11, 2013

default image

Review of San Juan Capistrano Self Storage

good location, good service, friendly staff.

Sharon June 6, 2013

default image

We got our units and moved in our belongings with no hassle.

It has been a crazy time in our life right now and Brandy made part of it so easy. We got our units and moved in our belongings with no hassle.

Liz April 16, 2013

default image

Efficient, informative, polite staff

Efficient, informative, polite staff...helpful, you feel secure and the security is efficient. Anaheim Storage is clean, they have secure protected entry and exit, and even offer specials with truck and packing materials! I am happy.

Lindley March 26, 2013

default image

Very Good Service!

Staff is very friendly and eager to help you with any of your storage needs.  I  recently graduated from college and chose to store my belongings at this storage facility.  I really enjoyed their month to month contract, because I could have my things in a safe place and not be locked in to a long term contract.  Overall it was a nice experience and would recommend others to check them out for your storage needs.

Facility was very clean and had a nice loading zone that was near freight elevators.  Freight dolly's were readily available and helped making the most out of each trip from unit to vehicle.  They provide a two lock system and an alarm for every unit.  It is very secure and there are strict protocol required to get to the units.

Jordan K. September 20, 2012

default image

Anaheim Self Storage

On one way this is a regular storage facility.  In another it is extraordinary when it comes to service.  They pick up your stuff and bring it to the place.  They offer you cold water when you arrive.  They have everything you need.  Love it.

Austin J. September 16, 2012

default image

Pouch Self Storage Service

I got your email about improving service.  Your employees at the Pasadena location (on Locust) have been terrific every time I've gone in.  Friendly, helpful.  Please don't let the new artwork, new uniforms, new training, and new test hurt the good atmosphere and good work that have benefited me as a customer.  At some businesses people may be efficient but are not particularly friendly or engaged with the customers.  I appreciate the friendliness of your staff!

John S. September 15, 2012

default image

Extraordinary when it comes to service.” Anaheim Self …

On one way this is a regular storage facility. In another it is extraordinary when it comes to service. They pick up your stuff and bring it to the place. They offer you cold water when you arrive. They have everything you need.Love it.

Joanna September 10, 2012

default image

Fountain Valley Self Storage

I am so glad that I found the storage facility.  The staff is extremely friendly and experienced.  This was my first time renting a unit and they made the process very clear and easy.  The price is lowest I found in my area and you get a lot of extra service when you rent a unit here (free truck to haul your stuff, $20 worth of packing materials, 2nd month free, etc).  Just use their online coupon.  The facility is also very clean and very secure.  They keep the unites well maintained.  Their check in process is easy too.  I like that every unit has it's own individual alarm.  This was a very pleasant experience and I also have the peace of mind that my belongings will be secure and safe.  I would definitely recommend this to anyone looking for quality service and a good value.

Joanna June 13, 2012


Please give your Testimonial a Title.

Please enter your Full Name.

Please enter your e-mail address. This information will not be publicly displayed.

Please enter the Location or the Product being Reviewed.

1 - 5 out of 5, where 5/5 is the best and 1/5 is the worst.

Please enter your Testimonial.