POUCH Happening – Truck Accident
Recently a potential Pouch customer called frantically, In tears she explained they were just in an accident with the truck that hauls their trailer! She begged us to continue to hold the R.V. unit she had recently reserved. In an effort to deliver great customer service we said, “sure”! We continued to keep in contact with her and held the unit to allow her the time to repair the vehicle. Today the customer came in with her husband and their beautiful daughter, as her husband was signing the lease, she continually thanked us for helping them through their difficult and frustrating time. We replied ” no problem, that’s what we do here at Pouch Victoria”!