POUCH Happening | The Smile Wins

Have a Smile

We take great pride in our customer service here at Pouch Self Storage – Anaheim. Another fine example of it happened just last week. A potential new customer came into the office with his wife. I stood up, smiled and said, “ Come on in! “ We shook hands and introduced ourselves. He turned to his wife and said, “ Now THIS is customer service. A greeting like that tells me that you enjoy working with people. “ I said, “ Thank you. It’s nice to be appreciated like that. “ We then proceeded to the unit that would fit his needs. He commented on the facility’s cleanliness and upkeep of the hallways. He loved the unit! We went back to the office to fill out the month-to-month contract. As we began the paperwork, he received a call from one of our competitors. The man on the phone asked our new tenant if he was still interested in renting a space from them. He kindly responded, “ No, but thank you for your time. I found a space with Pouch. I feel good about this place. Have a great day. “

A person’s positive, self-storage experience is not only based on the well maintained secure facilities. Nor the competitive pricing, which we have here at Pouch. Today it was definitely the genuine customer service that won the patronage of our new tenant.

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