It’s been sometime since our awning was removed for repair. Tenants have been saying that our office looked different but really never closely observed that the awning has been removed. But last week it was installed back. Now our tenants have been saying our office looked different. Again it was the awning. Not completely finished yet but it makes a big difference.

We have a tenant who provides painting lessons as part of her business. Recently she had an event where she donated the paintings for charitable purposes. She has been a very satisfied tenant and offered to give us some nice paintings that we can giveaway or donate as well.

Our tenants were surprised to see that we contracted a professional company to wash and clean our doors. We told them that we with the current water shortage we are experiencing, it’s best to have all our doors cleaned without wasting water. At the same time we continually provide a great service to all our customers by making our facility well maintained. Our tenants agreed and were happy to know that we are concerned about the California drought and the ways were adopting to help conserve water.

We had a tenant who was moving out. While her movers were busy loading her belongings to her truck, she went in the office to cool off from the afternoon heat. We offered her a glass of cold water and told her to sit down. She then started a conversion with us about how long she rented her storage unit. She said when she moved in, she was very confident that she would only stay here for a few months. But because of our security and great customer service she stayed longer that she envisioned. Her word “envisioned” caught our attention so we asked her what she meant by this. She said all her life she has seen her future and had foreknowledge where she would be and planned what to do. But staying in her storage, she had no clue of how long she had to stay or if she has to move somewhere else. She mentioned she always had a positive “aura” when she comes here. Still not certain of what she’s leading up to, we asked her what she does for a living? She said she’s a psychic and palm reader. We told her we’re happy that she finally found a place and felt safe while she was storing with us. Then we asked her if she’s renting with us in the future? Again she answered; she has no clear picture but knows where to go when she needs one.

We had our customer appreciation day in August here at Fountain Valley Self Storage. Once a year we offer Free Shredding and had a very good turnout. Our tenants were happy that we extended to them the opportunity of shredding their documents for Free. They highly appreciated it and said that this extra service free of charge made it easier for them to clean up and organize their storage. This gave them the extra space they need for other important items to store.

Our new neighbor. The walls of this building were up in a few days. Our tenants have been saying that the old Fountain Valley feeling when they come here will be missed. It used to be a strawberry field now just another structure of new development.

As we have mentioned before here at Pouch Self Storage Anaheim, we are always maintaining and upgrading our facility. The most recent endeavor is replacing all of the fluorescent lights with brighter energy efficient LEDs. The new illumination system works great and it’s a very noticeable improvement. To prove that point, Our District manager came by and entered the office with the new lights in place. She did not know that they were already replaced and asked, “ Did you paint the office? “ Nope, it’s just another bright day at Pouch Self Storage Anaheim.

A new customer came into Pouch Self Storage Anaheim yesterday. He had just moved to California and needed storage for some items that won’t fit in his new place. He appeared to be a little stressed out. He said he has been to a couple other places but no one treated him well. We talked about what he was storing and the Free Truck service. He began to relax after I showed him the unit I thought would be perfect for his needs. He reserved the unit and scheduled a Truck Move. He then mentioned that he was relieved this was all taken care of because tomorrow was his birthday. I wished him happy birthday and I gave him a VIP Card as a gift so he can get $25.00 off his first month’s rent. He said I just made his day!

Out of our many services, one of our tenants loves the fact we accept his business packages and place them in his unit. His work keeps him in the field a lot and he can’t always be available to receive his merchandise. He feels very secure in the knowledge that when his deliveries arrive, we sign for them and place them in his storage unit and lock it. We then call him and inform him that his items have arrived and are safe in his space. He gets this great service just by signing a Hold Harmless Agreement. It’s that simple. Another great feature about this service…it’s FREE!

Last Saturday was FREE Shredding Day again at Pouch Self Storage Anaheim. Our annual event gave our tenants the opportunity to securely destroy their documents at no charge. Everyone was very happy we provided this service and promised to be here again next year!