POUCH Happening | Grace Period
When I checked our messages after Thanksgiving Day, there were multiple messages from one tenant. So I immediately called him back and told him that we were closed for the Thanksgivings Day Holiday and asked what I can do for him. He said he knew were closed but was so worried that he was late on his payment and would like us to call him the next day. I told him that we have a 10-day grace period so his late fee yet did not hit yet. When he heard this, he was so happy and said he had an extended Thanksgiving Day. He was just thankful that we offer all our tenants this kind of courtesy.